Informativa sulla cancellazione
At THE AURA CO., we want all subscription, pre-order and other recurring or delayed purchases to be clear and easy to understand.
This policy explains how subscriptions, pre-orders and try before you buy purchases work, including how they can be changed or cancelled.
Nothing in this policy limits or excludes your statutory rights under applicable consumer law.
SUBSCRIPTIONS
Some products or services offered by THE AURA CO. may be available as a subscription.
When you purchase a subscription, you agree to receive recurring orders or services according to the frequency, price and duration shown to you before checkout.
Your payment method will be stored securely by our authorised payment provider and will be charged automatically for each recurring payment unless you have paid for the subscription in advance.
Before completing your purchase, you will be shown the applicable:
Subscription price
Billing frequency
Delivery or service frequency
Subscription duration, where applicable
Any applicable renewal terms
By purchasing a subscription, you authorise the applicable recurring charges in accordance with the subscription terms presented to you at checkout.
AUTOMATIC RENEWAL
Where a subscription automatically renews, this will be made clear before you complete your purchase.
Unless cancelled in accordance with this policy, your subscription may continue and your payment method may be charged at the applicable billing frequency.
You are responsible for keeping your payment and contact information up to date.
We will provide any renewal notices required by applicable law.
CANCELLING OR CHANGING A SUBSCRIPTION
You can manage or cancel your subscription through the subscription management link provided in your order or subscription confirmation, where available.
You can also contact us at:
Please cancel before your next scheduled payment or order is processed.
If a recurring order has already been processed, dispatched or a service has already been supplied, cancellation of the subscription will normally apply to future renewals rather than automatically cancelling that order.
Any rights you have to cancel or return an individual order under applicable consumer law remain unaffected.
SUBSCRIPTION PRICE CHANGES
If we need to change the price of an ongoing subscription, we will provide reasonable notice before the new price applies where required.
Where applicable, you will have the opportunity to cancel your subscription before the new price takes effect.
We will not charge a new subscription price without providing any notice or consent required by applicable law.
FAILED SUBSCRIPTION PAYMENTS
If a recurring payment cannot be processed, we or our payment provider may attempt to collect the payment again.
Your subscription or associated order may be paused, delayed or cancelled if payment remains unsuccessful.
We will never charge fees solely because a payment attempt has failed unless such a charge was clearly disclosed and is permitted by law.
PRE-ORDERS
Certain products may occasionally be available to purchase before they are physically available for dispatch.
A product will be clearly identified as a pre-order before purchase.
The estimated availability or dispatch information shown on the product page is an estimate and may change due to circumstances outside our reasonable control.
Where a significant delay occurs, we will contact you where reasonably possible.
PRE-ORDER PAYMENTS
Depending on the product, we may:
Take full payment when you place the pre-order
Take a deposit and collect the remaining balance later
Authorise or securely store your payment method for payment at a later date
The applicable payment arrangement will be shown before you complete your purchase.
Where a remaining payment is due later, you authorise that payment to be collected in accordance with the terms presented when placing your pre-order.
CANCELLING A PRE-ORDER
If your pre-order has not yet been dispatched, you can request cancellation by contacting:
Where cancellation is permitted, any amount already paid for the cancelled item will be refunded to your original payment method.
If your pre-order has already been dispatched, your cancellation and return rights will be governed by our Returns & Refunds Policy and your applicable statutory consumer rights.
For UK and EU consumers, receiving or dispatching an eligible product does not remove any statutory right to cancel that may apply to a distance purchase.
PRE-ORDER DELAYS
Estimated dispatch or availability dates for pre-order products are provided in good faith but may occasionally change.
If a pre-order is significantly delayed, we will provide updated information where reasonably possible.
Where applicable consumer law gives you the right to cancel because of a delay, those rights will remain unaffected.
If we are unable to fulfil a pre-order, we will cancel the affected item and refund any payment received for it.
TRY BEFORE YOU BUY
Where THE AURA CO. offers a try before you buy option, the applicable trial period, payment arrangements and return requirements will be clearly displayed before you complete your order.
Your payment method may be authorised when the order is placed.
You will then have the stated trial period to decide whether you wish to keep the eligible product.
TRY BEFORE YOU BUY PAYMENTS
If you choose to keep the product, or do not return it within the applicable trial period, your authorised payment method may automatically be charged the amount agreed when you placed the order.
By selecting try before you buy, you authorise us or our payment provider to collect this payment in accordance with the terms presented at checkout.
If you return an eligible item correctly and within the applicable trial period, you will not be charged for that item, subject to the terms presented when you placed the order.
TRY BEFORE YOU BUY RETURNS
Products returned through try before you buy must comply with the return conditions provided with the offer and our Returns & Refunds Policy where applicable.
Products must not be used beyond what is reasonably necessary to inspect or try them in accordance with the applicable offer.
Certain products may not be eligible for Try Before You Buy due to hygiene, personalisation, safety or other restrictions.
Any exclusions will be made clear where applicable.
RETURNS & REFUNDS
Cancelling a subscription does not automatically create a right to return products that have already been supplied.
Returns and refunds for products already received are governed by our Returns & Refunds Policy and your statutory consumer rights.
Where you are legally entitled to a refund, it will be processed in accordance with applicable consumer law.
Refunds will normally be made to the original payment method.
UK & EU CANCELLATION RIGHTS
UK and EU customers purchasing online may have statutory cancellation rights for eligible purchases.
For UK customers, these rights include those provided by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Certain products and services may be exempt from statutory cancellation rights, including personalised goods and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Additional rules may also apply to services or digital content where performance has begun with your consent.
Please see our Returns & Refunds Policy for further information about your cancellation and return rights.
INTERNATIONAL CUSTOMERS
Customers outside the United Kingdom may have additional cancellation, renewal or subscription rights under the consumer laws applicable in their country, state, province or territory.
Nothing in this policy is intended to exclude or restrict any consumer right that cannot lawfully be excluded.
Where local consumer law provides greater protection than this policy, those statutory rights will apply.
CHANGES TO OR CANCELLATION OF SERVICES
We may occasionally need to change, suspend or discontinue a subscription, pre-order program or try before you buy service.
Where this affects an existing purchase, we will provide reasonable notice where possible and comply with applicable consumer law.
If we cancel an order or service for which you have paid but which has not been supplied, any amount due back to you will be refunded.
CONTACT US
If you need help managing or cancelling a subscription, pre-order or Try Before You Buy purchase, please contact:
THE AURA CO.
6 Nash Road
Willersey
WR12 7RG
United Kingdom
YOUR STATUTORY RIGHTS
Nothing in this policy limits, excludes or replaces your statutory rights under applicable consumer law.
Where your statutory rights provide greater protection than the terms of this policy, your statutory rights will apply.