TERMS OF SERVICE

Last updated: 21 February 2026

OVERVIEW

This website is operated by THE AURA CO. Throughout the site, the terms “we”, “us” and “our” refer to THE AURA CO.

By visiting our website and/or purchasing from us, you engage in our services (“Services”) and agree to be bound by the following Terms of Service (“Terms”), including any policies referenced within them.

If you do not agree to these Terms, you must not use this website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.

1 – ELIGIBILITY

By using this website, you confirm that you are:

  • At least 18 years old; and

  • Legally capable of entering into a binding contract under the laws of England and Wales.

You must not use our products or website for any unlawful purpose or in breach of any applicable UK law.

2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You must not transmit any malicious code, viruses or harmful material.

You agree not to reproduce, duplicate, copy, sell or exploit any part of the website or Services without our express written permission.

3 – ACCURACY OF INFORMATION

We aim to ensure that all information on this website is accurate. However, we do not guarantee that product descriptions, pricing or other content is free from errors.

We reserve the right to correct errors, update information or cancel orders if inaccuracies are identified.

4 – PRODUCTS AND PRICING

All products are subject to availability.

We reserve the right to:

  • Limit quantities

  • Refuse or cancel orders

  • Discontinue products

  • Change prices without notice

Images are for illustrative purposes only. Colours may vary depending on your screen settings.

5 – ORDERS & PAYMENT

By placing an order, you confirm that:

  • All information provided is accurate

  • You are authorised to use the payment method supplied

We reserve the right to refuse or cancel orders where fraud or unauthorised activity is suspected.

6 – RETURNS & REFUNDS

Returns are governed by our Returns Policy, available at:
https://theauraco.uk/policies/refund-policy

Your statutory rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 are not affected.

7 – THIRD-PARTY TOOLS & LINKS

We may provide access to third-party tools or links. We are not responsible for the content, accuracy or practices of third-party websites.

Use of third-party services is at your own risk.

8 – USER COMMENTS & SUBMISSIONS

If you submit feedback, reviews or other content, you grant us a non-exclusive, royalty-free licence to use, reproduce and publish that content.

You must not submit unlawful, defamatory or infringing content.

We reserve the right to remove content at our discretion.

9 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy:
https://theauraco.uk/policies/privacy-policy

10 – PROHIBITED USES

You must not use this website:

  • For any unlawful purpose

  • To infringe intellectual property rights

  • To transmit malicious software

  • To collect personal information unlawfully

  • To interfere with website security

We may terminate access if these Terms are breached.

11 – PRODUCT DISCLAIMER

Our products, including candles, wax melts, incense, crystals and spiritual items, are sold for decorative and lifestyle purposes only.

Any descriptions relating to energetic, spiritual or wellbeing properties are provided for informational purposes only and are not intended as medical, psychological or therapeutic advice.

Our products are not intended to diagnose, treat, cure or prevent any medical condition.

Customers must follow all candle safety guidance. THE AURA CO. is not responsible for misuse of products, including failure to follow safety instructions.

12 – DISCLAIMER OF WARRANTIES

The website and products are provided “as is” and “as available”, except as required by law.

We do not guarantee that the website will be uninterrupted or error-free.

Nothing in these Terms excludes your statutory rights as a consumer.

13 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any matter which it would be unlawful to exclude under UK law

Subject to the above, we shall not be liable for:

  • Indirect or consequential loss

  • Loss of profit, revenue, business or anticipated savings

  • Loss of data

  • Loss arising from misuse of products

Our total liability for any claim relating to a product shall not exceed the amount paid for that product.

14 – INDEMNITY

You agree to indemnify and hold harmless THE AURA CO. against any claims arising from your breach of these Terms or misuse of the website.

15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

16 – TERMINATION

We may terminate or suspend access to the website if you breach these Terms.

17 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and THE AURA CO.

18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19 – CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.

20 – CONTACT

THE AURA CO.
6 Nash Road
Willersey
WR12 7RG
United Kingdom

Email: guidance@theauraco.uk